Returns and refunds

We are sorry, but we can’t take returns if you don’t like the colour. Monitors, screens and devices vary in how they display colour, so we urge all customers to take care when choosing their paint and to purchase a sample tin before placing an order for the full quantity.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, complete with proof of purchase.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@little-knights.co.uk.

 

SALE ITEMS

Sales or discounted items will be refunded at price paid.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@little-knights.co.uk and send your item to:

Tetramass Ltd Unit 1,2 & 5
Poldermere Red House Lane
Hannington
Northampton
NN6 9SZ

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to: Little Knights Paint c/o Tetramass Ltd Unit 1,2 & 5
Poldermere Red House Lane
Hannington
Northampton
NN6 9SZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Four beautiful odourless paint finishes

Matte

For a solid, flat and elegant finish that is easy to touch up when required, matte paint is ideal for creating a gentle, soothing finish.  It helps to conceal flaws too, making it a good choice for older walls with "character".

Eggshell

Has slightly more lustre than a matte finish, low-sheen rather than shiny.  This attractive finish resists stains better than matte paint, and is easier to maintain

Silk

Creates an attractive and highly durable high sheen finish, an ideal choice if you want to make a room look bigger.  While it is the easiest to clean (just wipe with a damp cloth) Silk paint’s light reflecting properties do make it more difficult to touch up because any difference in sheen will be apparent.  It will make imperfections in your walls more noticeable, so it is worth investing a bit of extra time on surface preparation to make your walls as smooth as possible.  

Gloss

Even our gloss paint is zero-VOC! An easy-to-apply, non-drip antibacterial gloss paint that provides a hardwearing, wipe-clean finish for interior and exterior wood and metal.  (Please note, the gloss does not share the formaldehyde-absorbing properties of the emulsion paint, but there's still no safer gloss paint on the market!) 

 

Little Knights

Simply the safest paint for you and your family